Terms of Service

Last Updated: December, 224

Welcome to Southern Sky Safaris! By accessing or using our website and services, you agree to the terms and conditions outlined here. These Terms of Service govern your use of our website, services, and any associated software or tools, including Google Analytics and Odoo CRM. Please read them carefully.

1. Definitions

• “Southern Sky Safaris” refers to the company, its website, and services.
• “User” or “You” refers to any individual accessing or using our website and services.
• “Services” include itineraries, safari packages, online booking, and customer support.
• “Tools” refer to Google Analytics, Odoo CRM, and any other third-party software we utilize.

2. Acceptance of Terms

By using this website, you agree to these Terms of Service and the processing of your personal data in line with our Privacy Policy. If you do not accept these terms, you must cease using our services immediately.

3. Eligibility

You must be at least 18 years old to use our services. If under 18, you may use our services only under the supervision of a parent or legal guardian.

4. Services Offered

Southern Sky Safaris provides the following services:

• Online safari itinerary bookings.
• Customized tour packages.
• Customer relationship management through Odoo CRM for service optimization.
• Analytics-driven website performance enhancement using Google Analytics.

Details of our services, pricing, and booking terms are available on our website and may be updated periodically.

5. Booking and Payment Terms

Booking Process

• All bookings must be made through our website or via authorized channels.
• You are responsible for providing accurate and up-to-date personal and payment details.

Payment

• A non-refundable deposit is required to confirm your booking.
• Full payment must be made before the specified deadline to finalize your itinerary.
• Payments are accepted in Kenyan Shillings (KES), US Dollars (USD) or Euro (EUR) via secure online payment methods.

Cancellation and Refunds

• Cancellations must be submitted in writing to our customer support email.
• Refund eligibility depends on the cancellation policy of the specific itinerary booked.

6. Privacy and Data Protection

Southern Sky Safaris complies with the Data Protection Act, 2019 (Kenya) and applicable global privacy standards.

Personal Data We Collect:

• Name, email address, phone number, and billing information during bookings.
• Behavioral data via Google Analytics to improve our website.
• Customer interaction data via Odoo CRM.

Use of Personal Data:

• To provide and manage bookings.
• To analyze website performance and user behavior using Google Analytics.
• To enhance customer relationship management and service delivery through Odoo CRM.

Data Sharing:

• Data shared with third parties (e.g., Google Analytics, Odoo CRM) is anonymized and used strictly for operational purposes.
• We do not sell your data to third parties.

User Rights:

• Access: You may request access to your data.
• Correction: You may request corrections to inaccurate data.
• Erasure: You may request data deletion as per legal requirements.
• Objection: You may object to data processing for marketing purposes.

For more details, refer to our Privacy Policy.

7. User Conduct

By using our website, you agree to:

• Provide accurate information during booking and inquiries.
• Use the website for lawful purposes only.
• Refrain from uploading harmful content (e.g., viruses, spam).

Violations of these terms may result in suspension of access to our services.

8. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the intellectual property of Southern Sky Safaris or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Use of Google Analytics

Our website uses Google Analytics to monitor traffic and improve performance. This tool collects data such as:

• Your IP address (anonymized when processed).
• Browser type and usage patterns.
• Geographical location and session duration.

By using our website, you consent to the processing of data via Google Analytics as per their terms. You can opt out using the Google Analytics Opt-Out Browser Add-on.

10. Use of Odoo CRM

We use Odoo CRM to:

• Manage customer interactions.
• Enhance service delivery through organized customer data.

All data processed via Odoo CRM is secure and used solely for service enhancement.

11. Limitation of Liability

• General: Southern Sky Safaris is not liable for indirect or consequential damages arising from the use of our website or services.
• Force Majeure: We are not responsible for delays or cancellations caused by events beyond our control (e.g., natural disasters, political unrest).

12. Indemnity

You agree to indemnify and hold Southern Sky Safaris harmless from any claims, damages, or expenses arising from your use of our services or violation of these Terms of Service.

13. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

14. Governing Law

These Terms of Service are governed by the laws of Kenya. Any disputes will be subject to the exclusive jurisdiction of the Kenyan courts.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on this page. Please review these terms periodically.

16. Contact Information

For questions or concerns about these Terms of Service, contact us at:

Southern Sky Safaris Ltd
Malindi Complex Building, Ground Floor
P.O. Box 650, Malindi, Kenya 80200
Email: [email protected]