Privacy Policy

Last Updated: December 2024

At Southern Sky Safaris, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (southernskysafaris.com), purchase itineraries online, or use our services. We comply with the Kenya Data Protection Act (2019) and other applicable privacy laws to ensure that your personal data is handled with care and transparency.

1. Information We Collect

We collect various types of information when you interact with our website, purchase itineraries, or engage with our services. This includes:

• Personal Information: When you make a booking or inquiry, we collect information such as your name, email address, phone number, and payment details.
• Usage Data: We automatically collect information about your interactions with our website, including your IP address, browser type, device type, pages viewed, and the time spent on each page, using tools such as Google Analytics.
• Cookies: We use cookies to enhance your user experience, personalize content, and analyze traffic. You can manage your cookie preferences in your browser settings.
• Customer Data via Odoo CRM: We store your personal and transactional details (name, email, phone number, booking history) in our Odoo CRM system for the purpose of providing personalized services, follow-up, and customer support.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Our Services: To process your bookings, manage itineraries, and communicate with you regarding your travel plans.
• To Improve Our Website and Services: By analyzing usage data with Google Analytics, we can improve the functionality and content of our website.
• Customer Support: We may use your contact information to respond to inquiries, provide customer support, or follow up on your experience with our services.
• Marketing and Communications: With your consent, we may send you marketing materials, special offers, and updates about our services. You can opt-out of receiving marketing communications at any time.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your personal data in the following circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who help us operate our website, process payments, and manage customer relationships. These include:
  • Google Analytics: To analyze website usage and improve performance.
  • Odoo CRM: To manage customer data, bookings, and communications.
• Legal Compliance: We may disclose your personal information if required by law, regulation, or legal process (such as a court order).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure storage, and limiting access to authorized personnel only. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights Under the Kenya Data Protection Act

As a user of our website, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete personal information.
• Right to Erasure: You can request that we delete your personal information, subject to legal obligations and our retention policy.
• Right to Restrict Processing: You can request to limit the processing of your personal data in certain circumstances.
• Right to Object: You can object to the processing of your personal data for marketing purposes.
• Right to Data Portability: You can request that we transfer your personal data to another service provider.

To exercise these rights, please contact us at [email protected].

6. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting purposes. When your data is no longer needed, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons) to enhance your experience on our website. Cookies are small text files stored on your device that help us analyze web traffic, remember your preferences, and improve our website’s functionality. You can manage your cookie preferences through your browser settings, and you may choose to disable cookies, although this may affect your experience on our site.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly (e.g., for logging in or making a booking).
• Performance Cookies: To analyze how visitors interact with our website and improve its performance (e.g., Google Analytics).
• Functional Cookies: To remember your preferences or login information for future visits.
• Advertising Cookies: To show relevant advertisements based on your interests, though we do not sell your information to third parties.

8. International Transfers

Your personal information may be transferred to, and stored at, locations outside Kenya, including to third-party service providers and cloud storage providers. By using our website, you consent to the transfer of your data across borders, in accordance with this Privacy Policy.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will update the “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Southern Sky Safaris Ltd
Malindi Complex Building, Ground Floor
P.O. Box 650, Malindi, Kenya 80200
Email: [email protected]

By using our website and services, you consent to the collection and use of your personal data as outlined in this Privacy Policy.